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Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see
Media specifications.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the device is clean. For more information, see
Maintain the device.
• Make sure that the trays are loaded correctly and are not too full. For more
information, see
Load media.
This section contains the following topics:
•
Clear paper jams
•
Avoid paper jams
Clear paper jams
If the paper was loaded in the main tray, you might need to clear the paper jam from the
rear door.
Paper can also jam in the automatic document feeder (ADF). If the product has an
automatic document feeder (ADF), several common actions can cause paper to jam the
ADF:
• Placing too much paper in the ADF tray. For information on the maximum number of
sheets allowed in the ADF, see
Load an original on the scanner glass.
• Using paper that is too thick or too thin for the device.
• Trying to add paper to the ADF tray while the device is feeding pages.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door
by pulling it away from the device.
CAUTION: Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear door.
Clear jams 127
- OFFICEJET 4500 1
- One series 3
- Contents 5
- 1 Get started 13
- Eco-Tips 14
- Understand the device parts 14
- Printing supplies area 15
- Back view 15
- Use the product control panel 16
- Change product settings 17
- Types of messages 18
- Select print media 19
- Select print media 17 21
- Chapter 1 22
- 18 Get started 22
- Load media 23
- 20 Get started 24
- Maintain the device 25
- Clean the exterior 26
- Maintain the device 23 27
- Turn off the device 28
- Print documents 29
- Print brochures 30
- Print on envelopes 31
- Print a Web page 32
- Print photos 33
- Chapter 2 34
- 30 Print 34
- Print borderless documents 36
- Print borderless documents 33 37
- 34 Print 38
- Scan an original 39
- Chapter 3 40
- Copy documents 41
- Change copy settings 41
- Chapter 4 42
- Send a fax 43
- Chapter 5 44
- Send a fax 41 45
- Send a fax from memory 46
- Schedule a fax to send later 46
- Send a fax 43 47
- Receive a fax 48
- Set up backup fax 49
- Poll to receive a fax 50
- Receive a fax 47 51
- Block junk fax numbers 52
- Receive a fax 49 53
- Change fax settings 55
- Configure the fax header 56
- Change fax settings 53 57
- Set the dial type 58
- Set the redial options 58
- Set the fax speed 58
- Set the fax sound volume 59
- Use reports 60
- Print fax error reports 61
- Print and view the fax log 61
- Clear the fax log 62
- 2. Press OK 63
- 6 Work with ink cartridges 64
- Handle the ink cartridges 66
- Replace the ink cartridges 66
- Replace the ink cartridges 63 67
- 1 Copper-colored contacts 68
- 3 Ink nozzles under tape 68
- Chapter 6 68
- 64 Work with ink cartridges 68
- Replace the ink cartridges 65 69
- Store printing supplies 70
- Clean the ink cartridges 72
- 7 Solve a problem 74
- Obtain electronic support 75
- HP support by phone 75
- 72 Solve a problem 76
- www.hp.com/support 77
- 74 Solve a problem 78
- Solve printing problems 79
- Blank or partial page printed 80
- Solve printing problems 77 81
- Solution 2: Check the paper 82
- 80 Solve a problem 84
- 84 Solve a problem 88
- The letters are jagged 89
- The letters are smeared 89
- The lines are straight 89
- The lines are jagged 90
- 86 Solve a problem 90
- 88 Solve a problem 92
- 90 Solve a problem 94
- 2 Ink nozzles (do not clean) 95
- Solve paper-feed problems 96
- Solve paper-feed problems 93 97
- Solve copy problems 98
- Size is reduced 99
- Copy quality is poor 99
- Copy defects are apparent 99
- Solve scan problems 100
- Scanner did nothing 101
- Scan takes too long 101
- Text cannot be edited 102
- Error messages appear 103
- Solve fax problems 104
- The fax test failed 105
- 102 Solve a problem 106
- Chapter 7 106
- 1 Telephone wall jack 107
- Solve fax problems 103 107
- 104 Solve a problem 108
- Solve fax problems 105 109
- 106 Solve a problem 110
- Solve fax problems 107 111
- 108 Solve a problem 112
- 3 Telephone 113
- Solve fax problems 109 113
- 110 Solve a problem 114
- Solve fax problems 111 115
- 112 Solve a problem 116
- 114 Solve a problem 118
- 118 Solve a problem 122
- 120 Solve a problem 124
- 122 Solve a problem 126
- 124 Solve a problem 128
- 126 Solve a problem 130
- Clear jams 131
- Avoid paper jams 132
- Clear jams 129 133
- Warranty information 134
- Warranty information 131 135
- Device specifications 137
- System requirements 138
- Media specifications 139
- Understand supported sizes 139
- Set minimum margins 142
- Print resolution 143
- Print specifications 143
- Copy specifications 143
- Fax specifications 144
- Scan specifications 145
- Operating environment 145
- Electrical requirements 145
- Regulatory information 146
- FCC statement 147
- Geräuschemission 148
- Regulatory information 145 149
- Appendix A 150
- 146 Technical information 150
- Australia wired fax statement 151
- Aviso aos usuários no Brasil 152
- Regulatory model number 153
- Declaration of conformity 154
- DECLARATION OF CONFORMITY 155
- Paper use 156
- Plastics 156
- Material safety data sheets 156
- Recycling program 156
- Power consumption 158
- Chemical Substances 158
- RoHS notices (China only) 158
- Third-party licenses 159
- Third-party licenses 157 161
- 158 Technical information 162
- 160 Technical information 164
- OpenSSL 165
- 162 Technical information 166
- Third-party licenses 163 167
- 164 Technical information 168
- Third-party licenses 165 169
- Third-party licenses 167 171
- 168 Technical information 172
- Third-party licenses 169 173
- 170 Technical information 174
- Third-party licenses 171 175
- 172 Technical information 176
- Supplies 177
- HP media 178
- C Additional fax setup 179
- Back view of the device 182
- Case E: Shared voice/fax line 185
- Back view of the product 190
- Serial-type fax setup 200
- Test fax setup 201
- Change basic network settings 202
- Set link speed 203
- To View IP settings 203
- To Change IP settings 203
- To print a wireless test page 207
- Reset wireless settings 207
- Change the connection method 207
- Other guidelines 208
- Toolbox (Windows) 211
- HP Utility (Mac OS X) 211
- Open the HP Utility 212
- Fax Memory Full 214
- Device Disconnected 214
- Ink Alert 214
- Cartridge Problem 215
- Paper Mismatch 217
- Paper Jam 217
- The printer is out of paper 218
- Printer Offline 218
- Printer Paused 218
- Document failed to print 218
- General printer error 218
- Align cartridge 219
- Symbols/Numerics 220
- Podręcznik użytkownika 228
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