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Troubleshooting for Printing/Copying
Diagnosing the Problem
Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions
until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online problem solving,
the control panel, or the status monitor. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper
feeding problem, or if the product does not print at all, refer to the appropriate section.
To solve a problem, you may need to cancel printing.
& “Canceling printing” on page 29
Checking product status
If a problem occurs while printing, an error message will appear in the status monitor window.
If an error message appears indicating the product’s ink pads are nearing the end of their service life, contact Epson
support to replace them. The message will be displayed at regular intervals until the ink pads are replaced. When the
product’s ink pads are saturated, the product stops and Epson support is required to continue printing.
For Windows
There are two ways to access EPSON Status Monitor 3:
❏ Double-click the product shortcut icon on your Windows taskbar. To add a shortcut icon to the taskbar, see the
following section:
& “From the shortcut icon on the taskbar” on page 25
❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button.
User’s Guide
Troubleshooting for Printing/Copying
78
- User’s Guide 1
- Copyright and Trademarks 2
- Contents 4
- Troubleshooting for Scanning 5
- Product Information 5
- Where to Find Information 7
- Caution, Important and Note 7
- Operating System Versions 7
- Using Epson Connect Service 8
- Safety Instructions 9
- Restrictions on Copying 11
- Important Instructions 12
- Getting to Know Your Product 13
- Guide to the Control Panel 15
- Paper Handling 17
- Loading Paper 19
- Loading Envelopes 21
- Flip the feeder guard back 22
- Placing Originals 23
- Printing 24
- Basic Operations 26
- Canceling printing 29
- Other Options 30
- Product settings for Windows 31
- Fit to page printing 33
- Pages per sheet printing 34
- Setup for Windows 35
- Setup for Mac OS X 37
- Scanning 38
- Click Preview 39
- Click Scan 39
- Image Adjustment Features 40
- Scanning in Full Auto Mode 43
- Scanning in Home Mode 44
- Scanning in Office Mode 46
- Scanning in Professional Mode 48
- Selecting a preview mode 50
- Creating a marquee 51
- Adjusting a marquee 51
- Various Types of Scanning 52
- Your scanned image is saved 53
- Scanning a Photo 56
- Software Information 57
- How to start 58
- How to access the help 58
- Epson Event Manager 58
- ABBYY FineReader 58
- Refilling Ink 60
- Checking the Ink Levels 61
- Refilling the Ink Tanks 61
- Do not pull the tubes 62
- Cleaning the Print Head 66
- Aligning the Print Head 67
- Saving Power 69
- Cleaning the Product 70
- Transporting the Product 71
- Important: 73
- For Windows 74
- For Mac OS X 74
- Uninstalling Your Software 75
- Diagnosing the Problem 78
- Paper Jams 80
- Open the scanner unit 81
- Print Quality Help 82
- Horizontal banding 83
- Incorrect or missing colors 83
- Blurry or smeared print 84
- Incorrect margins 85
- Printout has a slight slant 85
- Inverted image 86
- Blank pages print 86
- Printing is too slow 86
- Paper Does Not Feed Correctly 87
- The Product Does Not Print 88
- Other Problem 90
- Using the button 93
- Problems With Scanning Time 94
- Problems With Scanned Images 94
- Cannot scan the area you want 96
- Technical Specifications 99
- Printable area 100
- Scanner specifications 101
- Mechanical 101
- Electrical 102
- Environmental 102
- Standards and approvals 102
- Interface 103
- Where To Get Help 104
- Help for Users in Europe 105
- Help for Users in Taiwan 105
- Help for Users in Singapore 106
- Help for Users in Thailand 106
- Help for Users in Vietnam 107
- Help for Users in Indonesia 107
- Help for Users in Hong Kong 108
- Help for Users in Malaysia 108
- Help for Users in India 109
- Epson India Regional Offices: 110
- Helpline 110
- User’s Guide 112
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